Refund policy

RETURN POLICY

Thank you for choosing Plusco Filters. We want you to be happy with your order, so here is how returns work.

1. STANDARD SIZES

Standard-size filters can be returned within 30 days of delivery. To be eligible, the filters must be new, unused, and in their original packaging and condition. The customer is responsible for return shipping costs.

2. CUSTOM SIZES - FINAL SALE

Custom-size filters are made to order to the dimensions you provide, so they are final sale and cannot be returned or refunded. Please check your dimensions carefully before you order. If you are not sure of a size, contact us and we will help you confirm it before your filters are made.

3. DEFECTIVE OR DAMAGED FILTERS

If your filters arrive defective or damaged, or we made an error filling your order, we will replace or refund them at no cost to you. Please contact us within 30 days of delivery. Photos of the damage are appreciated and help us resolve it faster.

4. HOW TO START A RETURN

Contact our customer service team at inquiries@plusco.com or 561-241-9666 to request a Return Authorization (RA) number. Pack the item securely in its original packaging, mark the RA number clearly on the outside of the package, and ship it to the address our team provides.

5. REFUNDS

Once we receive and inspect your return, we will refund the original payment method. Please allow a reasonable amount of time for the refund to appear in your account.

6. CONTACT US

If you have any questions about this policy, please contact our customer service team:

Email: inquiries@plusco.com
Phone: 561-241-9666

7. CHANGES TO THIS POLICY

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.

Thank you for choosing Plusco Filters.